FAQs
ORDERS
We accept payments with the following payment providers
- iDeal
- Mastercard and Visa Credit Cards.
- Apple Pay
- Sofort Banking.
- PayPal
- Bancontact
- Klarna
More information about Klarna, please see here or visit their customer support portal.
Absolutely! You have the option to apply your gift card or discount code on the checkout page.
Please note that you can use only one discount code per order. However, if you possess two distinct gift cards, you can apply both of them to one order.
If your order has not been dispatched by our warehouse and it is during business hours, we can assist you in changing or canceling your order.
Please reach out to us via email at hello@themanda.io. However, if our warehouse has already packed and prepared your shipment, we regret to inform you that we won't be able to modify or cancel your order. In such cases, once you receive your order, you can initiate a return by following our standard return process.
Our warranty covers defects in materials and workmanship under normal use and conditions. If your bag is found to have any manufacturing issues during the warranty period of 1 years, we will repair or replace it at no cost to you.
Exclusions:
Please note that our warranty does not cover damages resulting from misuse, accidents, or normal wear and tear. It also does not cover damages caused by improper care, unauthorized repairs, or modifications.
PRE-ORDERS
At The Manda, we are committed to limiting overproduction. We're doing this producing only what is really needed. Implementing a pre-order system helps us accurately gauge demand and avoid overproducing.
After the pre-order stage, we work out how many bags we would need. We believe in the power of small-batch production. By creating limited quantities of each design, we ensure that every piece is carefully crafted with attention to detail, making it truly unique and special.
You can find the estimated arrival date on the product page, during checkout, and in your order confirmation. As soon as the product arrives at our warehouse, we will promptly ship your order. Rest assured, you'll receive a shipping confirmation as soon as your package is on its way to you.
You will be charged the total value when the order is placed.
Your order will be shipped in multiple shipments. Any in-stock items will be sent out immediately, while pre-order items will be shipped as soon as they become available. This way, you can enjoy your in-stock items without any delay, and your pre-order items will follow as soon as they're ready for dispatch.
Unfortunately, it is not possible to cancel a pre-order before it has been dispatched. Once the pre-order has been shipped, our standard return policy will apply. You can read more about our returns policy here.
At The Manda, we make every effort to adhere to our estimated arrival dates. However, our commitment to an eco-friendly and fair production process may occasionally cause delays. If there is any delay with your pre-order, rest assured that our customer service team will promptly email you with an updated delivery date. We value your satisfaction and transparency in our communication, ensuring you have the most up-to-date information about your order.