Shipping & Returns
SHIPPING
Shipping times may vary depending on your location.
Typically, orders before 10pm on business days (Monday -Friday) are shipped the same day. Orders after 10pm are shipped the next day,
Please keep in mind that local carriers might have delays that we have no control over.
Indication of delivery days
- Netherlands: 1-2 business days
- Belgium / Germany: 2-3 business days
- Rest of EU: 5-7 business days.
We currently only ship to EU countries.
European countries
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We currently only ship to EU countries.
Netherlands
€5,50 and free shipping on orders over €100
Belgium & Germany
€6,20 and free shipping on orders over €100
Rest of EU
€15,- and free shipping on orders over €300,-
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment.
Usually there will be no import fees for orders within the EU. However, if this might be the case then these are not included in the purchase and shipping price and will be the responsibility of the customer to settle.
We apologize for any delays. Please contact us at hello@themanda.io with your order details, and we will investigate and assist you in resolving the issue promptly.
Please keep in mind that local carriers might have delays that we have no control over.
RETURNS
To initiate a return, please email us at hello@themanda.io. You will be guided through the process and provided with a return shipping label.
We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days for a refund or exchange. Please contact us at hello@themanda.io if you want to return your product.
Please follow the checklist provided below to ensure a smooth process for returning your bag and receiving a refund or exchange:
- The bag should be free of visible marks, scratches, or stains.
- Handle the bag with care and avoid placing it on rough or abrasive surfaces to prevent damage.
- Include all original packaging, tags, and accessories when returning the item.
- Submit your return request within 30 days of receiving the bag.
- Ensure that the bag being returned matches the one specified in your return request.
- Please note that any returns that fail to meet our return policy requirements will not be accepted, and no refund will be awarded.
Please find below the fixed return shipping costs to our warehouse in The Netherlands:
Netherlands
€5,50
Belgium & Germany
€6,20
Europe (all other European countries)
€15,-
The return shipping fee will be deducted from the total amount of your original order. We will provide you with a return shipping label to facilitate the process.
Alternatively, if you prefer to use your own return shipping method, please note that you will be responsible for all associated costs.
Refunds for approved transactions will be credited back to the original payment card or account used for the purchase. Please be aware that it may take up to 10 business days for your bank to process the refund. The duration can vary significantly depending on the policies of the card issuer, and unfortunately, we have no control over this process.
If you have received an item that is damaged, defective, or not what you ordered, kindly reach out to us at hello@themanda.io. Please include a photo of the damage or the incorrect item you received, along with your order number. Rest assured, we will be more than happy to resolve the issue for you!
Please note that bags & accessories damaged due to wear and tear are not considered faulty.
At The Manda, we make every effort to ensure that the photos of our products closely resemble the actual items. Nevertheless, please be aware that there might be slight variations in colors from the pictures, and we cannot guarantee an exact match between the photo and the actual product.
If you have any inquiries or require further assistance, please don't hesitate to contact us at hello@themanda.io. We will do our utmost to provide you with the necessary guidance and support.